Privacy Policy

1. Who we are

1.1. This Privacy Policy explains how Chemical Packers Ltd (“Quik”, “we”, “us”, “our”) collects, uses, stores, and discloses personal information through the quikproducts.co.nz website (Site).

1.2. We are an “agency” under the Privacy Act 2020 and must comply with the 13 Information Privacy Principles relating to how we collect, store, use, and share personal information. 

2. Personal information we collect

2.1. We may collect personal information about you when you:

  • Use the Contact form or otherwise get in touch with us (for example, for product enquiries, technical questions, or distribution information).

  • Sign up to receive updates, newsletters, or product information (if offered).

  • Interact with the Site (for example, through cookies and analytics).

2.2. The personal information we may collect includes:

  • Name

  • Contact details (such as email address, phone number, company/organisation, and region)

  • Details of your enquiry or communication

  • Any other information you choose to provide to us.

2.3. We may also collect technical and usage information, such as:

  • IP address

  • Browser type and version

  • Device type

  • Pages viewed and time spent on the Site

  • Referring site or search terms

This may be collected via cookies, log files, or analytics tools such as Google Analytics or similar services.

3. How we collect personal information

3.1. In most cases, we collect personal information directly from you, for example when you:

  • Submit a form on the Site

  • Email or phone us

  • Interact with our social media channels that link back to this Site.

3.2. We may also collect some information automatically when you visit the Site, via cookies or similar technologies.

4. Why we collect, use, and disclose personal information

4.1. We collect and use your personal information for purposes including:

  • Responding to your enquiries and providing customer support

  • Supplying information about Quik products, SDS documents, or stockists

  • Improving and maintaining our Site and understanding how it is used

  • Managing our relationship with retailers, distributors, and trade customers

  • Complying with our legal and regulatory obligations

  • Handling complaints, safety concerns, or incident reports related to our products.

4.2. We may disclose personal information to:

  • Our staff and contractors who need the information to perform their duties

  • Service providers who help us operate our business or the Site (e.g. website hosting, IT support, analytics providers, email service tools)

  • Our professional advisers (for example, lawyers or auditors), where necessary

  • Regulators, government agencies, or emergency services where required or permitted by law (for example, in the context of a notifiable safety or privacy incident).

We will only disclose personal information for purposes that are reasonably related to the reasons it was collected, or as otherwise permitted under the Privacy Act 2020. 

5. Cookies and analytics

5.1. Our Site may use cookies and similar technologies to:

  • Help the Site function properly

  • Remember your preferences (where applicable)

  • Understand how visitors use the Site so we can improve it.

5.2. We may use third-party analytics tools (such as Google Analytics or similar services) to collect and analyse usage data. These tools may use cookies and other technologies to help us understand how the Site is being used (for example, what pages are visited and how often).

5.3. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or alert you when cookies are being used. If you disable cookies, some parts of the Site may not function correctly.

6. Storage and security

6.1. We take reasonable steps to keep your personal information safe and secure, and to protect it from loss, unauthorised access, use, modification, or disclosure, in line with the Privacy Act 2020. 

6.2. Personal information may be stored in:

  • our own systems; and/or

  • the systems of our trusted service providers (such as website hosts or email providers).

6.3. Access to personal information is limited to those who require it for legitimate business purposes.

7. Overseas transfers

7.1. Some of our service providers may be located outside New Zealand or may store data overseas (for example, cloud hosting or email services).

7.2. Where we transfer personal information outside New Zealand, we will take reasonable steps to ensure that any recipient is subject to privacy protections that, overall, provide comparable safeguards to those under the Privacy Act 2020. 

8. How long we keep personal information

8.1. We keep personal information only for as long as is reasonably necessary for the purposes for which it was collected, or as required by law. 

8.2. When personal information is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Your rights

9.1. Under the Privacy Act 2020, you generally have the right to: 

  • Access the personal information we hold about you; and

  • Request correction of any personal information that is inaccurate, incomplete, or out of date.

9.2. If you would like to exercise these rights, please contact us using the details below. We may need to verify your identity before responding to your request.

9.3. We aim to respond within the timeframes required by the Privacy Act. If we refuse your request (for example, where an exception applies), we’ll tell you why, where we’re permitted to do so.

10. Direct marketing

10.1. From time to time, we may use your contact details to send you information about:

  • Quik products and updates

  • Safety data or technical information

  • News or notices about availability through retailers or distributors.

10.2. You can opt out of receiving marketing communications from us at any time by:

  • using the “unsubscribe” link in an email (if available); or

  • contacting us using the details below.

11. Notifiable privacy breaches

11.1. If a privacy breach occurs that is likely to cause serious harm to you, we are required to notify both you and the Office of the Privacy Commissioner in accordance with the Privacy Act 2020. 

11.2. If we become aware of such a breach, we will act promptly to investigate and take steps to mitigate any potential harm.

12. Third-party websites

12.1. Our Site may contain links to third-party websites (such as stockists, distributors, or product information sites). Those sites are not controlled by us and have their own privacy policies.

12.2. We are not responsible for the privacy practices of third-party sites. We recommend you read the privacy policy of any website you visit.

13. Changes to this Privacy Policy

13.1. We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations.

13.2. The updated Privacy Policy will be posted on this page with an updated “Last updated” date. Your continued use of the Site after any changes means you accept the updated Privacy Policy.

14. Contact us

If you have any questions about this Privacy Policy, or you wish to exercise your privacy rights, please contact:

Privacy Officer – Chemical Packers Ltd (Quik)

5 Greenmount Drive, East Tāmaki, Auckland 2013, New Zealand 

Phone: 09 274 4436

Email: [insert privacy/contact email here]

You also have the right to contact the Office of the Privacy Commissioner if you have concerns about how we handle your personal information. Their contact details are available at the Privacy Commissioner’s website.